AT&T in Simpsonville, SC Closed now

Reviews about AT&T

• ★ ☆ ☆ ☆ ☆

  December 04, 2019, by Jeanne Heisler
  Update Worked with Spring Communications corporate office. Their customer service manager contacted me directly and was able to resolve issue in write up below. Do not waste your time trying to work with the store staff at this location. Go directly to the corporate headquarters. Contact info is available through Better Business a Bureau. Original complaint Original sales rep promised free iPhone since we were DIRECTV customers. We then got second phone and iPad since first phone was free. After not getting credit for the free phone I tried to resolve with store. Sales rep no longer there. Manager said she would get att involved. This went on for four months. Manager no longer there. Lady who tried to help today said they could not credit me for the phone since I did not import an old number. This was my first number so I did not have a number to import. I explained that to the sales rep when I signed up for service. I wish the original sales rep had told me at that time I did not qualify for the free phone. Now I am stuck until May 2019. I asked to escalate further. Store rep could not give me names or numbers. Their company had 1500 stores and their policy was not to give out this information. Turns out this company is Spring mobile communications in Utah. Their website has the names of their executives online. So much for not having the information I requested. The local store in Simpsonville just did not want to help. By the way, the Better Business Bureau gives Spring a grade of D for similar issues with billing. Be careful with this store and any authorized reseller owned by Spring Mobility Communications. They have the ATT label but not their level of customer care. Do not trust anyone there.